{"id":12010,"date":"2020-06-26T21:58:02","date_gmt":"2020-06-26T21:58:02","guid":{"rendered":"http:\/\/cddistribution.com\/pe\/?page_id=12010"},"modified":"2026-10-05T16:16:28","modified_gmt":"2026-10-05T21:16:28","slug":"libro-de-reclamaciones","status":"publish","type":"page","link":"https:\/\/cddistribution.com\/pe\/libro-de-reclamaciones\/","title":{"rendered":"Libro de reclamaciones"},"content":{"rendered":"<div class=\"wpcf7 no-js\" id=\"wpcf7-f12009-o1\" lang=\"es-ES\" dir=\"ltr\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/pe\/wp-json\/wp\/v2\/pages\/12010#wpcf7-f12009-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Formulario de contacto\" novalidate=\"novalidate\" data-status=\"init\">\n<div style=\"display: none;\">\n<input type=\"hidden\" name=\"_wpcf7\" value=\"12009\" \/>\n<input type=\"hidden\" name=\"_wpcf7_version\" value=\"5.7.2\" \/>\n<input type=\"hidden\" name=\"_wpcf7_locale\" value=\"es_ES\" \/>\n<input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f12009-o1\" \/>\n<input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/>\n<input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/div>\n<h2>IDENTIFICACI\u00d3N DEL CONSUMIDOR RECLAMANTE:\n<\/h2>\n<p><label>Nombre y Apellidos (requerido):<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span><\/label>\n<\/p>\n<p><label>Domicilio (requerido):<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-domicilio\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-domicilio\" \/><\/span><\/label>\n<\/p>\n<p><label>Correo electr\u00f3nico (requerido):<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-email wpcf7-validates-as-required wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span><\/label>\n<\/p>\n<p><label>Tel\u00e9fono o Celular:<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-telefono\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-tel wpcf7-validates-as-tel\" aria-invalid=\"false\" value=\"\" type=\"tel\" name=\"your-telefono\" \/><\/span><\/label>\n<\/p>\n<p><label>Padre, Madre o representante (para menores de edad):<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-padre\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-padre\" \/><\/span><\/label>\n<\/p>\n<h2>IDENTIFICACI\u00d3N DEL BIEN CONTRATADO:\n<\/h2>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"radio-132\"><span class=\"wpcf7-form-control wpcf7-radio\"><span class=\"wpcf7-list-item first\"><label><input type=\"radio\" name=\"radio-132\" value=\"Producto\" checked=\"checked\" tabindex=\"\" \/><span class=\"wpcf7-list-item-label\">Producto<\/span><\/label><\/span><span class=\"wpcf7-list-item last\"><label><input type=\"radio\" name=\"radio-132\" value=\"Servicio\" tabindex=\"\" \/><span class=\"wpcf7-list-item-label\">Servicio<\/span><\/label><\/span><\/span><\/span>\n<\/p>\n<p><label>Monto reclamado (requerido):<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-monto\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Indica el importe y la moneda\" value=\"\" type=\"text\" name=\"your-monto\" \/><\/span><\/label>\n<\/p>\n<p><label>Descripci\u00f3n (requerido):<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-descripcion\"><textarea cols=\"40\" rows=\"10\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"your-descripcion\"><\/textarea><\/span><\/label>\n<\/p>\n<h2>DETALLE DE LA RECLAMACI\u00d3N Y PEDIDO DEL CONSUMIDOR:\n<\/h2>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"radio-125\"><span class=\"wpcf7-form-control wpcf7-radio\"><span class=\"wpcf7-list-item first\"><label><input type=\"radio\" name=\"radio-125\" value=\"Reclamo*\" checked=\"checked\" tabindex=\"\" \/><span class=\"wpcf7-list-item-label\">Reclamo*<\/span><\/label><\/span><span class=\"wpcf7-list-item last\"><label><input type=\"radio\" name=\"radio-125\" value=\"Queja**\" tabindex=\"\" \/><span class=\"wpcf7-list-item-label\">Queja**<\/span><\/label><\/span><\/span><\/span>\n<\/p>\n<p><br \/>\n<strong>*Reclamo:<\/strong> Disconformidad relacionada con los productos o servicios.\n<\/p>\n<p><strong>**Queja:<\/strong> Disconformidad no relacionada con los productos o servicios; o malestar o descontento respecto a la atenci\u00f3n al p\u00fablico.\n<\/p>\n<p><label>Detalles (requerido):<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-detalles\"><textarea cols=\"40\" rows=\"10\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"your-detalles\"><\/textarea><\/span><\/label>\n<\/p>\n<p><label>Pedido del consumidor (requerido):<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-pedidos\"><textarea cols=\"40\" rows=\"10\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"your-pedidos\"><\/textarea><\/span><\/label>\n<\/p>\n<p><strong>IMPORTANTE:<\/strong>\n<\/p>\n<p><br \/>\n1. La formulaci\u00f3n del reclamo no impide acudir a otras v\u00edas de soluci\u00f3n de controversias ni es requisito previo para interponer una denuncia ante el INDECOPI.\n<\/p>\n<p><br \/>\n2. El proveedor deber\u00e1 dar respuesta al reclamo o queja en un plazo m\u00e1ximo de quince (15) d\u00edas h\u00e1biles, improrrogables.\n<\/p>\n<p><input class=\"wpcf7-form-control has-spinner wpcf7-submit\" type=\"submit\" value=\"Enviar\" \/>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div><\/form><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"acf":[],"aioseo_notices":[],"post_mailing_queue_ids":[],"_links":{"self":[{"href":"https:\/\/cddistribution.com\/pe\/wp-json\/wp\/v2\/pages\/12010"}],"collection":[{"href":"https:\/\/cddistribution.com\/pe\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/cddistribution.com\/pe\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/cddistribution.com\/pe\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/cddistribution.com\/pe\/wp-json\/wp\/v2\/comments?post=12010"}],"version-history":[{"count":4,"href":"https:\/\/cddistribution.com\/pe\/wp-json\/wp\/v2\/pages\/12010\/revisions"}],"predecessor-version":[{"id":52971,"href":"https:\/\/cddistribution.com\/pe\/wp-json\/wp\/v2\/pages\/12010\/revisions\/52971"}],"wp:attachment":[{"href":"https:\/\/cddistribution.com\/pe\/wp-json\/wp\/v2\/media?parent=12010"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}